The site “https://mypuzzleware.com” is an e-commerce store selling products via the internet based in Evosmos Thessaloniki, on Kimis Str. no. 2, contact mail contact@mypuzzleware.com, e-shop service telephone line: (+30) 2310762236.

For the use of the above e-shop, the following terms and conditions apply:

Terms of use

Any user who enters and deals or makes use of e-shop services is deemed to consent and accepts unconditionally the following terms without any exception.

If a user does not agree with these terms, he/she should refrain from visiting the e-shop, making any transaction or in any other way using the services of this e-shop.

Limitation of Liability

The company will take all reasonable care to ensure that all details, descriptions, prices and availability of products appearing on the Website are correct at the time when the relevant information was entered onto the system. In the event of a change in this information, it shall promptly inform customers.

The online store provides the content (information, photos, etc.) and the products available through the website “as they are”.

The business is not liable civilly or criminally for any damage suffered by a visitor to the e-shop or third party due to the operation or use of the website and the inability to provide products or information made available by it and any unauthorized interference by third parties to products or information made available through it.

The business in the course of its transactions from the online store has no liability for compensation for any harm or damage resulting from the cancellation of orders, from non-execution or from delay in their execution, for any reason created without its responsibility.

Intellectual property rights

All content of the online store, including but not limited to badges, signs, photographs, texts, are the intellectual property of the business or third parties for which the business is licensed exclusively for its own needs.

In order to protect the above, the relevant provisions of Greek law, European law and international conventions apply.

Reproduction, re-publishing, dissemination or any other use of the content in any way for commercial or other purposes is permitted only upon prior written consent of the business or any other copyright holder.

Personal data – Privacy

A prerequisite for transactions through the online store is the disclosure of personal details of customers such as name, product shipping address, telephone number and email address.

Customer gives permition to the online store to use the above information for future promotions and advertising actions exclusively on MyPuzzleWare.com when registering as a user. This information is not disclosed, made public, sold, or shared with third parties for any other purpose.

The company, following strictly the principles of personal data protection (GDPR) will never make any unlawful and without the prior approval of customers use of their personal data.

The customer can at any time ask Mypuzzleware.com to amend or delete their details. This should be requested in writing.

However, in specific cases, including but not limited to when required by a Public Authority or a Court, personal information may be disclosed, subject always to the statutory procedure.

The company reserves the right to inform its suppliers of sales statistics but without disclosing any personal data.

Availability and Product Delivery

Availability of products is clearly stated. There is a clear indication for products that are immediately available as well as for the ones that are currently not in stock. For out of stock products there is an estimated date of stock delivery

Return policy

Α. Returns of Products due to delivery error

If the product/s received is/are not the one/s ordered, please notify us within three (3) working days of receipt, either by phone at (+30) 2310-762 236 or via email at contact@mypuzzleware.com, stating your order number. You will then need to send the product/s back to us without opening their packaging together with their proof of purchase.

In this case, the company will dispatch the correct product, in accordance with its shipping methods without any extra charge for the customer as long as the customer returns the products by the same means as they were received and provided that the packaging is intact and the product returned is in perfect condition.

We will then send you the right product free of charge on the working day following our receipt of the product returned, provided that the correct product is immediately available.

Β. Right to cancel

Orders that have been placed can be cancelled under the following conditions:

  • Ordres that have been placed and confirmed can be cancelled under the condition that they are still being processed and have not yet been shipped.
  • Cancellations can be made by phone (+30) 2310-762 236 or by e-mail at contact@mypuzzleware.com, indicating the customer’s full details, the order code sent to you upon confirmation, and the reason for cancelling.
  • If the customer has already paid for the product, a refund will be processed within 14 working days after the company has received the cancellation notice.
  • The refund will be made using the payment method used in the original purchase.

Modification of Terms

The company reserves the right to modify or revise the terms and conditions of use of this online store at any time. Any changes will be clearly announced on the website.

The store also reserves the right to modify or renew product prices and availability without prior notice.

Current law

All transactions through the e-shop are governed by International and European Law regulating e-commerce issues as well as by the Consumer Protection Act (Law 2251/1994) which regulates issues related to online purchases.